NORI & OAK policies
Returns and refunds
NORI & OAK is not accepting orders while the Home Companion Box is marked Coming soon.
Effective July 26, 2026
Before the first order
Because no order can currently be placed, there is no return, exchange, refund, or cancellation request to submit through this website.
Do not send order numbers, payment details, identity documents, or product-return information through public website links.
Terms that will accompany checkout
Before commerce opens, this page will state the return window, product-condition requirements, non-returnable categories, refund timing, return-shipping responsibility, and customer-support process.
Any product-specific safety or quality concern process will be published with the final product directions.